Payments
How you pay Saleem, which methods we accept, and what happens if a payment fails.
The short version
- Prices are in Bahraini dinars (BHD), and you pay in full in advance.
- Payments go through Tap Payments. Saleem does not see or store your card details.
- Your booking is confirmed only when your payment succeeds.
- Your bank statement shows Saleem Telemedicine W.L.L.
This summary does not replace the full text below.
Who processes your payment
Payments to Saleem go through Tap Payments, a payment provider that meets the PCI-DSS card security standard. You enter your card details on Tap's secure payment page. Saleem does not see or store your card details.
Ways to pay
You can pay with Visa, Mastercard, American Express, debit cards, BenefitPay and other regional payment methods that Tap supports. The payment page shows the methods available for your payment.
Currency and bank fees
Prices are in Bahraini dinars (BHD), and you are charged in BHD. If your card is in another currency, your bank converts the amount and may charge a fee. Those fees are set by your bank, not by Saleem.
When you pay
- Video appointments: the full fee, in advance, when you book.
- Search fee for treatment abroad: BD 20, after your intro call, through the secure link your case manager sends.
- Treatment abroad: deposits and treatment costs as the hospital's quote says: how much, to whom and when.
When your booking is confirmed
Your booking is confirmed only when your payment succeeds. You receive a receipt for every payment to Saleem, and you can find it in your account.
If a payment fails
If a payment fails, there is no booking, and the time is not held for you. You can try again or use another payment method.
If money has left your account but you did not receive a confirmation, contact us with the time of the payment. We check it with Tap and refund any amount taken without a booking.
What your bank statement shows
Payments appear on your bank statement as Saleem Telemedicine W.L.L.
Where your money goes
For video appointments, Saleem receives your payment and pays the doctor, after taking Saleem's service charge. The search fee is paid to Saleem. For treatment abroad, your quote says whom you pay.
Refunds
Refunds follow the refund and cancellation policy. They go back to the payment method you used.
Questions
Write to support@tellsaleem.com, or call or message us on WhatsApp at +973 3222 1188. Include your appointment reference or case number.
Questions about this page?
Message us on WhatsApp or write to us by email. A person from our team replies Sunday to Thursday 9:30am to 8pm and Saturday 4pm to 8pm, Bahrain time.